Namik Čolaković The basic component that affects the level of quality is the expectations of tourists, who will feel satisfied only if the perceived quality exceeds their expectations, but also feel dissatisfied if the quality of a service is below expectations. Tourists expect to get the best possible quality for their money and the basic standard…

Namik Čolaković Almost all media have placed information at the beginning of this year about the tourism boom of Bosnia and Herzegovina, which has classified this sector of economy into one of the fastest growing sectors of BH economy. Naturally, this also coincides with official positions and strategic commitments that Bosnia and Herzegovina has diverse and…